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Migration Playbook

Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of…

Contact Center as a Service A View from the Trenches

In this white paper, we will examine the impacts a shift from premises-based to cloud contact center has to employees on the frontline, the supervisors, and contact center managers tasked…

Connect With More Clients Better and Faster

For any sales team, maintaining openchannels of communication is essential toacquiring and retaining customers. Andin an era when sales teams can connectwith potential new customers andexisting customers through email andvirtual…

Connect More With Clients Better and Faster

For any sales team, maintaining open channels of communication is essential to acquiring and retaining customers. In an era when sales teams can connect with potential new customers and existing customers through…

Communication is Key to Remote Work

Throughout the pages of this eBook are diverse examples of how companies are moving forward to enable employees to seamlessly work from home. The examples represent a monumental shift in how…