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How to Hire a Virtual Customer Support Team

Now that 2020 proved people can work remotely and still get amazing work done, customer support and service leaders are making the remote trend permanent. According to a Gartner survey…

Top Considerations for Online Customer Onboarding in Financial Services

Digital banking is growing. In 2019, 71% of UK consumers had used at least two online financial services, up from 14% in 2015. In the US, adoption grew to 46%…

12 Ways To Create An Unmissable Cyber Security Awareness Campaign

Cybersecurity breaches continue to be a constant threat to the daily business operations of organizations all around the world. Nearly 80% of senior IT and IT security leaders believe their…

Pipeline Ransomware Attack: What We Know and How to Prepare

The largest fuel pipeline in the United States, Colonial Pipeline, halted operations because of a ransomware attack. The attack was carried out by the cybercriminal group DarkSide. Much of the…

Empower contact center agents to work from anywhere

Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be. In this new eBook, you’ll discover how to use…