• Sun. Sep 25th, 2022

Cloud Contact Center for the Digital World – MiCloud Connect CX

Customer service providers need a contact center platform that offers the combination of intuitiveness, flexibility, reliability and performance that can support the dynamic needs of their business.With the benefit of…

Bridgepointe, Your signal in the noise

The biggest challenge in the market today is choice—and in the chaos and noise, companies are falling behind.Bridgepointe is your trusted IT strategist that brings clarity and focus to your…

Blended AI for Customer Experience

Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand…

7 Signs Your Small Business Is Ready For Contact Center Software

Investing in a cloud-based contact center can give your small company more control over your customer experience through centralized tools and features. But as with any other investment in your…

2020 Contact Center Software Buyer’s Guide

In recent years, “customer experience” has evolved from a buzzword in business, to an initiative-and for good reason. Establishing customer loyalty through stellar service typically leads to higher satisfaction and…